Aromal KP

IT Professional | Desktop Support & Web Development Specialist

Kannur, IN.

About

Dedicated IT professional with a solid foundation in desktop support, IT troubleshooting, and system maintenance, adept at resolving hardware/software issues and ensuring seamless IT operations. Bringing hands-on experience in providing end-user support and a strong commitment to enhancing IT infrastructure. Currently expanding expertise into web development and AI application creation as a freelancer, aiming to leverage technical acumen for organizational growth in dynamic IT environments.

Work

Apollo Tyres

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Machine Operator

Kannur, Kerala, India

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Summary

Currently operating and managing advanced production machinery in a high-volume manufacturing setting, ensuring operational efficiency and product quality.

Highlights

Operated and maintained complex production machinery, contributing to consistent output and meeting daily production targets.

Adhered strictly to safety protocols and operational guidelines, ensuring a secure work environment and minimizing incidents.

Monitored machine performance proactively, identified potential technical issues, and reported anomalies to prevent downtime and optimize production flow.

Aster MIMS Hospital Kannur

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Desktop Support Engineer (Training)

Kannur, Kerala, India

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Summary

Engaged in a 6-month intensive training program focusing on comprehensive desktop support, IT troubleshooting, and system maintenance within a critical healthcare environment.

Highlights

Investigated and resolved daily IT issues for workstations, peripherals, IP phones, and operating systems, ensuring uninterrupted functionality for hospital staff.

Executed comprehensive installation, configuration, and maintenance of diverse hardware and software systems, enhancing operational readiness.

Provided efficient remote technical support, diagnosing and resolving complex system issues to minimize downtime and improve overall IT service delivery.

Leveraged Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive) for robust documentation, reporting, and secure management of critical IT assets and user data.

Peralassery Panchayat

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Office Assistant (OJT)

Peralassery, Kerala, India

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Summary

Completed a 10-day On-the-Job Training, providing essential administrative support and enhancing office efficiency through meticulous document and data management.

Highlights

Assisted with daily administrative tasks, including precise data entry, systematic filing, and efficient document handling, improving office workflow.

Maintained and organized official records, ensuring accuracy and easy retrieval of critical information for administrative operations.

Prepared comprehensive reports and presentations using MS Word, Excel, and PowerPoint, supporting effective communication of administrative data.

Education

Kuthuparamba Govt ITI

Kuthuparamba, Kerala, India
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ITI Computer Operator and Programming Assistant Grade: 89%

Peralassery AKG Govt Higher Secondary School

Peralassery, Kerala, India
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Plus Two Computer Commerce Grade: 75%

Peralassery AKG Govt Higher Secondary School

Peralassery, Kerala, India
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SSLC (10th Grade) General Studies Grade: 97%

Languages

English

Certificates

ChatGPT Masterclass

IIDE (Indian Institute of Digital Education)

Cloud Computing & Services

Microsoft

Introduction to GitHub Administration & GitHub Copilot

Microsoft

Skills

Desktop Support

Desktop Troubleshooting, Laptop Troubleshooting, Hardware Installation, Software Installation, Remote System Support, System Support, IT Troubleshooting, End-User Support.

Office Productivity

Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, OneDrive, Data Entry, Document Management, Record Keeping, Reporting.

Networking

Basic Networking Knowledge, IP Phone Systems.

Web & AI Development

Web Development (Freelance), AI Tools Exploration, Web Application Creation, AI Application Development.

Problem Solving

Analytical Thinking, Technical Troubleshooting.

Collaboration & Learning

Communication, Team Collaboration, Quick Learner in New Technologies, Ability to Work in Fast-Paced Environments.